FAQ

How do I contact customer support?

You can reach us anytime by writing us an email to contact@darkorbitprojectors.com or through our Contact Us page. Our team is here to assist you with any inquiries.

What is your return and refund policy?

We offer a 7-day hassle-free return policy. If you're not satisfied with your purchase, you can return it within 7 days of delivery for a full refund or exchange. The item must be in its original condition and packaging. For more details, visit our Return Policy page.

How do I start a return?

To initiate a return, please contact our support team by writing us an email to contact@darkorbitprojectors.com or leaving us a message at our contact us page. Remember to include your order number and reason for return. We’ll provide you with detailed instructions on how to proceed.

How long does shipping take?

Orders are typically processed within 24-48 hours and shipping times are between 7-12 business days

Do you offer free shipping?

Yes! We offer free worldwide shipping on all orders. No hidden fees or extra charges

What happens if my order arrives damaged or defective?

We stand behind our products. If your item arrives damaged or faulty, please contact us by writing an email to contact@darkorbitprojectors.com within 48 hours of receiving it. Please send photos of the issue, and we’ll send a replacement or issue a refund immediately.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express) through PayPal, ensuring a professional and risk-free payment experience.

Can I modify or cancel my order after placing it?

We process orders quickly, so if you need to make a change, please contact us within 12 hours of placing your order by writing us an email to contact@darkorbitprojectors.com. After this timeframe, modifications or cancellations may not be possible.